COMPREHENSIVE PRIVACY NOTICE
The person responsible for the protection and processing of his personal data is Sergio Sánchez Calderón, with address at Acitli MZ 4 A LT 34, Col. Arenal 4ta. Section, Venustiano Carranza Mayor's Office, Mexico City, Postal Code 15600.
How to contact us: Via email clientes@ropaelegantepremium.com or by phone, text message or WhatsApp at 55 7663-8502.
FOR WHAT PURPOSE WE COLLECT AND USE YOUR PERSONAL DATA?
We will use the personal data that we collect from you for the following purposes that are necessary to process your orders, charge them, send them, invoice them and provide you with attention regarding your purchases made at https://www.ropaelegantepremium.com/:
1) Identification and verification.
2) Contact.
3) Process payments to carry out the sale of products through the web.
4) Payment billing.
5) Deliver the products purchased through our web platform.
7) If applicable, prove merchandise returns.
8) Respond to requests for merchandise changes in accordance with our policies.
9) Identify your purchase history.
10) Send you information related to our products and services.
11) To send you promotions and discounts on our products.
12) Provide after-sales service.
WHAT PERSONAL DATA DO WE OBTAIN AND FROM WHERE?
To carry out the purposes described in this privacy notice, we will request and use the following personal data:
· Email.
· Postal Code.
· Full name.
· Phone.
· Home.
· Tax data from your Tax Status Certificate for billing, in case you request an invoice.
It is important to inform you that banking information is not stored in our systems.
The information is obtained when you capture the contact information forms, recipient information, the checkout to make your payment and the billing form located on our website https://www.ropaelegantepremium.com/.
PERSONAL DATA WE COLLECT DIRECTLY
The data that we collect directly are those mentioned in the previous point and are reiterated below:
Email.
Postal Code.
Full name.
Phone.
Home.
Tax data from your Certificate of Tax Status for billing, in case you request an invoice.
It is important to inform you that banking information is not stored in our systems.
PERSONAL DATA WE COLLECT THROUGH OTHER SOURCES
We do not collect personal data through other sources.
SECURITY
We use Openpay to process VISA, Mastercard, AMEX credit and debit card payments, cash payments and electronic transfers. Openpay is in charge of the security of your credit and debit card. When paying with Openpay, we will not see your credit card digits from your bank account. Your financial information is secure and your data is protected by Openpay's Buyer Protection Policy against unauthorized payments to your account. Ropa Elegante Premium México does not receive or store information from Openpay.
HOW CAN YOU LIMIT THE USE OR DISCLOSURE OF YOUR PERSONAL DATA?
In order for you to limit the use and disclosure of your personal information, we offer you the following means:
Your registration in the Public Registry to Avoid Advertising, which is in charge of the Federal Consumer Prosecutor's Office, so that your personal data is not used to receive advertising or promotions from companies of goods or services. For more information about this registry, you can consult the PROFECO Internet portal, or contact it directly.
You can request the limitation of the use or disclosure of your personal data so that they are not processed for marketing, advertising or commercial prospecting purposes by us by sending an email to clientes@ropaelegantepremium.com or by telephone, text message or WhatsApp at 55 7663-8502.
We will respond to you within a maximum of 24 hours requesting your full name and Postal Code in order to accurately identify your record and proceed to respond to your request, which we will respond by the same means that you requested.
HOW TO ACCESS OR RECTIFY YOUR PERSONAL DATA OR CANCEL OR OPPOSE ITS USE?
To access your information, cancel the storage of your personal data or object to the use of your personal data you have the right to know what personal data we have about you, what we use it for and the conditions of use we give it (Access).
Likewise, it is your right to request the correction of your personal information if it is outdated, inaccurate or incomplete (Rectification); that we delete it from our records or databases when we consider that it is not being used in accordance with the principles, duties and obligations provided for in the regulations (Cancellation); as well as oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.
To exercise any of the ARCO rights, you must submit the respective request via email to [email protected] or by telephone, text message or WhatsApp to phone number 55 7663-8502, specifying in a timely manner whether you wish to access, cancel or oppose the use.
We will respond to you within a maximum of 24 hours requesting your full name and Postal Code in order to accurately identify your record and proceed to respond to your request, which we will respond by the same means that you requested.
HOW CAN YOU REVOCATE YOUR CONSENT FOR THE PROCESSING OF YOUR DATA?
You can revoke the consent that, if applicable, you have given us for the processing of your personal data. However, it is important that you keep in mind that not in all cases we will be able to respond to your request or terminate the use immediately, since it is possible that due to some legal obligation we require to continue processing your personal data. Likewise, you must consider that for certain purposes, the revocation of your consent will imply that we will not be able to continue providing the service you requested from us, or the conclusion of your relationship with us.
Your request can be made by email to [email protected] or by telephone, text message or WhatsApp at 55 7663-8502, specifying that you wish to revoke your consent for the processing of your data.
We will respond to you within a maximum of 24 hours requesting your full name and Postal Code in order to accurately identify your record and proceed to respond to your request, which we will respond by the same means that you requested.
YOUR DATA MAY TRAVEL TO ANOTHER COUNTRY OR BE SHARED WITH OTHERS
We inform you that your personal data is shared inside and outside the country with the following people, companies, organizations and authorities other than us, for the following purposes:
CloudStore:
Purpose: E-commerce platform where the following information is stored:
· Email.
· Postal Code.
· Full name.
· Phone.
· Home.
The purpose of which is to receive your purchase through our website https://www.ropaelegantepremium.com/ to manage the entire operation cycle until you have your product in your hands.
Open Pay:
Purpose: All transactions generated by card will be processed through Open Pay.
This payment method allows us to charge your card to ship the products.
Skydropx:
Purpose: Shipping of your product to the address you indicated in our form.
Bling:
Purpose: To issue your Digital Tax Receipt over the Internet (CFDI) if required.
MODIFICATIONS TO THE PRIVACY NOTICE
We reserve the right to make modifications or updates to this privacy notice at any time, to address new legislation, internal policies or new requirements for the provision or offering of our services or products. These modifications will be available to the public through the following means:
(i) On our website https://www.ropaelegantepremium.com/, in the “Privacy Notice” section.
USE OF COOKIES AND WEB BEACONS
Cookies are text files that are automatically downloaded and stored on the hard drive of the user's computer when browsing a specific Internet page, which allow the Internet server to remember some data about this user, including their preferences for the display of pages on that server. For their part, web beacons are images inserted into an Internet page or email, which can be used to monitor the behavior of a visitor, such as storing information about the user's IP address, duration of interaction time on said page and the type of browser used, among others. We inform you that we use cookies and web beacons to: Store the images of this website, the php, html and js files necessary for this website to function correctly.
TO WHOM CAN YOU PRESENT YOUR COMPLAINTS AND COMPLAINTS ABOUT THE IMPROPER PROCESSING OF YOUR PERSONAL DATA?
If you consider that your right to protection of personal data has been harmed by any conduct of our actions or responses, presume that in the processing of your personal data there is some violation of the provisions set forth in the Federal Law on Protection of Personal Data Held. of Individuals, may file the corresponding complaint or report with the IFAI, for more information visit www.ifai.org.mx. You can also contact a Server:
Name: Sergio Sánchez Calderón
Telephone: 55 7663-8502
Email: [email protected]