CHANGE POLICIES — Ropa Elegante Premium Mexico
The following exchange policies are valid from March 2024.
If you are not satisfied with the product, have a problem with it or regret your purchase, you can request an exchange within 7 days from the date of receipt of the order.
Conditions to make a product change:
Taking the Federal Consumer Protection Law as a reference, you can make an exchange, as long as the product is in perfect condition and without signs of use, that is, in the same conditions in which you received it. In addition, it is essential that the item is in its original packaging.
How to request a change:
To request a product change you must send an email to [email protected], mentioning your full name, order number and reason for the change. You will receive our contact information with the information necessary to carry out the product exchange.
Exchange of products with manufacturing defects:
In accordance with the Federal Consumer Protection Law, in the case of items with a manufacturing defect, you have the right to request an exchange within 7 days from the date of receipt of the order.
How to request an exchange for defective products:
You must send an email to [email protected] indicating your full name, order number and information about the manufacturing defect (description with photos or videos). We will review your case within 30 days from the date we receive the products and the replacement will be sent to the original order address. There will be no additional cost for you to receive the new product.
Return conditions for regret:
If you regret the purchase, you can also return your order within 7 days from the date of receipt of the order at your address, as long as the product shows no signs of use and is in perfect condition. The return cost will be borne by the customer.
Contact Us:
If you have any questions or concerns about our product exchange policies, we maintain our communication channels at your service. You can send us an email to email [email protected] with your question, full name and telephone number (in case you want us to contact you through another means).